Costa RicaVolcano Tours

TERMS AND CONDITIONS

The purchase of any travel services offered by Costaricavolcanoes.com (“Costaricavolcanoes.com”) or Costa Rica Travel Services S.A. (“the Company”) constitutes a contractual arrangement between you and Costaricavolcanoes.com, and represents your acceptance of Costaricavolcanoes.com Terms and Conditions set out herein. Please ensure that you read carefully and understand these Terms and Conditions prior to booking.

Standard Deposit & Final Payment:

We accept Checks, Bank Wires, Visa, Master Card and American Express. Payment is not considered made until it is received by Costaricavolcanoes.com. A non-refundable deposit of USD$200.00 per package per person is required for us to reserve space for you, with some limited exceptions as noted below. Your booking is not confirmed until the deposit is received by Costaricavolcanoes.com and you receive a confirmation invoice. Your reservation will be automatically canceled if deposit is not received by Costaricavolcanoes.com within seven (7) days of booking. Please review and verify your booking invoice thoroughly and contact Costaricavolcanoes.com immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. Costaricavolcanoes.com cannot accept responsibility if we are not notified of inaccuracies within 10 days of sending out the invoice.

Final payment is due 15 days prior to commencement of services, with some limited exceptions as set forth below. If we do not receive final payment by the due date, we reserve the right to cancel the reservation and retain your full deposit. In the event of canceled land or air reservations Costaricavolcanoes.com will do everything possible to accommodate your tour or package according to availability. For group reservations, travel agents should refer to the Group Policy, which will be provided to you by Costaricavolcanoes.com upon request.

Cancellations & Cancellation Fees:

If cancellation is received by Costaricavolcanoes.com before the final payment date of your vacation, your non-refundable deposit will be retained. For individual reservations, the following per person cancellation fees apply. (For group reservations, refer to the Group Policy.) 

Standard Cancellation Fees:

  • 3-1 days prior to commencement of services: 30% of total price  minus non-refundable deposit
  • On departure day and later: 50% of total price minus non-refundable deposit

Cancellation fees may also apply to any additional services, including accommodations, independently supplied services, and optional excursions reserved prior to, during, and after the tour.


Participation:
For the benefit of everyone on your tour, Costaricavolcanoes.com reserves the right to accept or reject any tour participant and to remove any participant whose conduct is deemed incompatible with the interests of the other participants. We will not refund nor cover any cost or expenses you incur if we have to terminate your tour arrangements due to your unacceptable behavior.

Travelers Who Need Special Assistance On Tours:
You must report any disability requiring special attention while on tour to Costaricavolcanoes.com at the time the reservation is made. Costaricavolcanoes.com will make reasonable attempts to accommodate the special needs of disabled travelers, but is not responsible in the event it is unable to do so nor is it responsible for any denial of services by air carriers, hotels, restaurants, or other independent suppliers.

Young Travelers:
Travelers who are less than 18 years old on the departure date must be accompanied by an adult throughout the duration of the tour.
Travelers who in the ages of 8 to 4 will receive a 50% discount and travelers from 3 to 0 will travel for free.

Smoking:
Smoking is not allowed on transportation that is exclusively provided by Costaricavolcanoes.com.

Visas & Passports:
You are responsible for obtaining and paying for all visas and entry documents, for meeting all health and other requirements, and for any documents required by the laws, regulations, orders, and/or requirements of the countries you will visit. Non-Costarican citizens must consult with appropriate consulates to determine if any visas are needed and are responsible for obtaining all visas and entry documents independently. Costaricavolcanoes.com is not responsible for providing you with specific visa and passport information or documentation and Costaricavolcanoes.com cannot accept liability for any passenger refused entry onto any transport or into any country due to failure of the passenger to carry correct documentation. All passengers traveling internationally are required to have a passport. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when traveling, as many countries require blank pages. It is your responsibility to verify all visa and passport requirements.  

Refunds:
Please note that any request for refunds is subject to these terms and conditions; no refund can be made for unused services of less than 48 consecutive hours, for unused transportation where group activity tickets are involved, or for voluntary modifications made by the traveler. Airport transfers are complimentary with services booked through Costaricavolcanoes.com on qualifying flights and dates. Not all flights qualify. Customers not using the included transfer will not be given a cash equivalent or vacation price reduction.

Service Inquiries After the Vacation:
Any complaint or claim involving the vacation services offered on the Web sites must be notified to the Company within 7 days of the tour completion, except where such time limitations are prohibited by law.

As it is difficult and sometimes impossible to properly investigate a complaint if we are not advised of such complaint quickly, any compensation you may have been able to claim could be reduced or even forfeited if you do not follow the complaints procedure set out in this clause.
In the event of a problem or complaint involving the negligence of any of our suppliers, sub-contractors, or agents in relation to any service provided to the vacation participant, we must receive the complaint while on the tour or cruise or within 7 days of tour completion. 

Holidays:
During local or national holidays or special events, on Sundays, and religious occasions, certain facilities such as museums, churches, restaurants, sightseeing tours, and shopping may be limited or not available. Alternatives will be offered whenever possible. Costaricavolcanoes.com cannot be held responsible for any closures or curtails for any reason.


Safety:
Please be aware that during your participation in vacations operated by Costaricavolcanoes.com, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; the forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. Costaricavolcanoes.com will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that Costaricavolcanoes.com will use its best efforts to ensure that adequate measures are taken.


Optional Excursions & Activities:
The air carriers, accommodations, and other suppliers (referred to as “the Suppliers”)(including but not limited to trains, cruises, ferries, motorcoaches, hotels, and restaurants) providing optional activities and excursions (“the Services”) in the area of the vacation itinerary that are available for booking are not run, supervised, or controlled in any way by the Company. These services are provided by local operators or other third parties that are entirely independent of the Company, which has no control and has no right of control over the operations of these independent contractors.
Such activities and excursions do not form any part of the product or services sold to you by the Company or of these Terms and Conditions, even where the Company suggests particular operators/other third parties and/or assists you in booking such activities or excursions. Your contract for such activity or excursion will be with the organizer or operator of that activity or excursion and will be subject to its Terms and Conditions, which may contain exclusions or limitations of liability. The Company has no liability for any such activity or excursion or for any act(s) or omission(s) of the organizer or operator or for any of its employees or agents or any other person(s) connected with the activity or excursion.
Any advice or assistance on or with any activity or excursion provided by any local representative does not mean or imply that the activity or excursion is sold, supervised, or controlled by the Company or that any such advice or assistance is given on behalf of the Company. Vacation participants are asked to check with the operator of any activity or excursion and the applicable Terms and Conditions before booking.

Responsibility:
Costa Rica Travel Services S.A., Costa Rica is an independent company (“the Company”) licensed to market and distribute travel products under the Costaricavolcanoes.com brand name, and arrange for the vacation services offered on its Web site, including transportation, sightseeing, and accommodations through independent contracts.

The air carriers, accommodations, and other suppliers (including but not limited to trains, cruises, ferries, motorcoaches, hotels, and restaurants) providing services are independent contractors and are not agents, employees, servants, or joint venturers of the Company or its affiliates. All certificates and other travel documents for services issued by the Company are subject to the Terms and Conditions specified by the supplier, which are available upon request, and to the laws of the countries in which the services are supplied.

After departure, if the services included in the vacation cannot be supplied or there are changes in an itinerary for reasons beyond the control of the Company, the Company will arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of vacation participants, and any resulting savings will be refunded by the Company to vacation participants.

The Company reserves the right to accept or reject any person as a vacation participant; to expel any participant from the vacation; to make changes in the itinerary whenever the Company deems it necessary for the comfort, convenience, or safety of the participants; and to cancel a vacation at any time.

The vacation participant agrees that neither the Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing services, any insurer or insurance administrator under the Travel Protection Plan, or any other person.


Arbitration against the Company must be commenced within one year following the date of tour completion. Neither the Company nor any affiliate shall in any case be liable for other than compensatory damages, and you hereby waive any right to punitive damages.

No person, other than an authorized representative of the Company by a document in writing, is authorized to vary, add, or waive any term or condition on its Web site, including any term or condition set forth in the preceding provisions.


Registration
Costa Rica Travel Services S.A. is a company duly registered in the country of Costa Rica appearing at the companies National Register

 

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